Reactive Repair Urgency Levels and Response Times


P3: Non-urgent Service

Unit is fully functional but requires some maintenance.

  • P3 service response time is up to 7 business days and will not incur overtime charges

P1: Emergency Service

Unit is completely down or cannot function safely.

  • P1 service response time is 24 hours and overtime charges are approved

P2: Urgent Service

Unit is operating but at a limited capacity.

  • P2 service response time is 48 and may require overtime charges if approved

Preventative Maintenance Plans



Traditional Machine PMs

 

Major PM includes*:

Group Rebuild (Gaskets, Screens, Screws)
Steam Wand Rebuild
Steam Tap Rebuild
Replace Safety Valves (Anti-Vacuum & Pressure Relief Valve)
Probe Maintenance (Descale Level Probe & Temperature Probe)
Test Group Temperature
Check Pressure - Adjust if needed
Inspect CPU & Electrical
Test Heating Elements
Drain Test
Water Test

 

Minor PM Includes*:

Group Maintenance (Gaskets, Screens, Screws)
Steam Wand Rebuild
Steam Tap Rebuild
Test Group Temperature
Check Pressure - Adjust if needed
Drain Test
Water Test

 

Mini PM Includes*:

Group Maintenance (Gaskets, Screens, Screws)
Steam Wand Rebuild
Test Group Temperature

 

* - Typical on most machines, some parts and tasks may be added or removed depending on the make and model of your unit and per manufactuer maintenance reccomendations and requirements. 

Annual Espresso Service Plan

~$899 / Annual

  • 1 Major PM

Quarterly Espresso Service Plan

~$349 / Quarter

  • 1 Major PM, 1 Minor PM, 2 Mini PM
  • 10% Discount on Labor (reactive repairs)

Semi-Annual Espresso Service Plan

~$599 / Semi-annual

  • 1 Major PM, 1 Minor PM